COURSE OUTLINE AND TIMEFRAME

UNIT OF COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATION
UNIT CODE : 500311105
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required to gather, interpret and convey information in response to workplace requirements.
ELEMENT PERFORMANCE CRITERIA
Italicized terms are elaborated in the Range of Variables
1. Obtain and convey workplace information 1.1 Specific and relevant information is accessed from appropriate sources
1.2 Effective questioning, active listening and speaking skills are used to gather and convey information
1.3 Appropriate medium is used to transfer information and ideas
1.4 Appropriate non- verbal communication is used
1.5 Appropriate lines of communication with supervisors and colleagues are identified and followed
1.6 Defined workplace procedures for the location and storage of information are used
1.7 Personal interaction is carried out clearly and concisely
2. Participate in workplace meetings and discussions 2.1 Team meetings are attended on time
2.2 Own opinions are clearly expressed and those of others are listened to without interruption
2.3 Meeting inputs are consistent with the meeting purpose and established protocols
2.4 Workplace interactions are conducted in a courteous manner
2.5 Questions about simple routine workplace procedures and maters concerning working conditions of employment are asked and responded to
2.6 Meetings outcomes are interpreted and implemented
3. Complete relevant work related documents 3.1 Range of forms relating to conditions of employment are completed accurately and legibly
3.2 Workplace data is recorded on standard workplace forms and documents
3.3 Basic mathematical processes are used for routine calculations
3.4 Errors in recording information on forms/ documents are identified and properly acted upon
3.5 Reporting requirements to supervisor are completed according to organizational guidelines


RANGE OF VARIABLES

VARIABLE RANGE
1. Appropriate sources 1.1. Team members
1.2. Suppliers
1.3. Trade personnel
1.4. Local government
1.5. Industry bodies
2. Medium 2.1. Memorandum
2.2. Circular
2.3. Notice
2.4. Information discussion
2.5. Follow-up or verbal instructions
2.6. Face to face communication
3. Storage 3.1. Manual filing system
3.2. Computer-based filing system
4. Forms 4.1. Personnel forms, telephone message forms, safety reports
5. Workplace interactions 5.1. Face to face
5.2. Telephone
5.3. Electronic and two way radio
5.4. Written including electronic, memos, instruction and forms, non-verbal including gestures, signals, signs and diagrams
6. Protocols 6.1. Observing meeting
6.2. Compliance with meeting decisions
6.3. Obeying meeting instructions
EVIDENCE GUIDE
1. Critical Aspects of Competency Assessment requires evidence that the candidate:
1.1. Prepared written communication following standard format of the organization
1.2. Accessed information using communication equipment
1.3. Made use of relevant terms as an aid to transfer information effectively
1.4. Conveyed information effectively adopting the formal or informal communication
2. Underpinning Knowledge and Attitudes
2.1. Effective communication
2.2. Different modes of communication
2.3. Written communication
2.4. Organizational policies
2.5. Communication procedures and systems
2.6. Technology relevant to the enterprise and the individual’s work responsibilities
3. Underpinning Skills 3.1. Follow simple spoken language
3.2. Perform routine workplace duties following simple written notices
3.3. Participate in workplace meetings and discussions
3.4. Complete work related documents
3.5. Estimate, calculate and record routine workplace measures
3.6. Basic mathematical processes of addition, subtraction, division and multiplication
3.7. Ability to relate to people of social range in the workplace
3.8. Gather and provide information in response to workplace Requirements
4. Resource Implications 4.1. Fax machine
4.2. Telephone
4.3. Writing materials
4.4. Internet
5. Methods of Assessment 5.1. Direct Observation
5.2. Oral interview and written test
6. Context of Assessment 6.1. Competency may be assessed individually in the actual workplace or through accredited institution

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